Terms of Service

1. About SINLE and our solutions

SINLE Technologies LLC is a limited liability company organised under the laws of New Mexico. Each of our solutions is a trade name of SINLE Technologies LLC. When you purchase from any SINLE solution, your contract is with SINLE Technologies LLC, payment is collected by SINLE Technologies LLC, and your card statement will show "SINLE Technologies LLC" or "SINLE TECHNOLOGIES".

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use the Services on behalf of a company, you represent that you are authorised to bind it, and "you" includes that company. You are responsible for keeping account credentials confidential and for all activity under your account. Notify us immediately at support@sinletech.com of any unauthorised use.

3. Description of Services

3.1 Agency services (SINLE Innovation Agency)

Professional design, development, marketing and consulting services delivered under a written proposal or statement of work ("SOW"). Each SOW describes deliverables, timeline, fees and payment schedule and is incorporated into these Terms. If an SOW conflicts with these Terms, the SOW controls for that project.

3.2 Software products (SINLE Labs)

Software-as-a-service products offered on a subscription or one-time-purchase basis. We grant you a non-exclusive, non-transferable, revocable licence to use the software for your internal business purposes during your subscription term, subject to these Terms and any product-specific terms shown at purchase.

3.3 Digital products and internet businesses (SINLE Ventures)

Digital goods, templates, content and marketplace services. Licence terms for each digital product are shown on its product page at the time of purchase.

3.4 Cohort seats (SINLE Academy)

Paid cohort instruction: a fixed number of weeks, one track, live sessions, and a project. A seat is confirmed in a written seat agreement that states the dates, the track, the price in USD, and the refund if you withdraw before the cohort starts. We do not guarantee employment, an internship, or a credential issued by another company. Work you produce in the cohort is yours. Materials we provide stay ours and are licensed to you for the cohort and your own portfolio.

4. Orders, pricing and payment

• Prices. All prices are stated in USD and, unless stated otherwise, exclude applicable sales tax, VAT or similar taxes, which we collect where required by law.
• Payment processing. Payments are processed by Stripe. By making a payment you agree to Stripe's terms and authorise us (through Stripe) to charge your chosen payment method. We do not store full card numbers.
• Agency projects. Unless the SOW says otherwise, fixed-scope projects are billed 50% on acceptance of the SOW and 50% on delivery. Work starts once the initial payment is received. Milestone or hourly billing applies where stated in the SOW.
• Retainers and subscriptions. Billed in advance on a recurring basis (monthly or annually as selected). Your subscription renews automatically at the then-current price until cancelled. You may cancel at any time as described in our Refund & Cancellation Policy; cancellation takes effect at the end of the current billing period.
• Late payment. Overdue invoices may accrue interest at 1.5% per month (or the maximum permitted by law, if lower) and we may pause work or suspend access until payment is received.
• Price changes. We may change subscription prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice period.
• Chargebacks. Please contact us before disputing a charge with your bank — most issues can be resolved quickly at billing@sinletech.com.

5. Refunds and cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. Your responsibilities for agency projects

• Provide timely feedback, content, access and approvals needed for us to deliver;
• Ensure you have the rights to any materials you give us (logos, images, text, data);
• Designate a point of contact authorised to make decisions;
• Understand that delays in your inputs may extend timelines, and that changes outside the SOW scope will be quoted separately as a change order.

7. Intellectual property

7.1 Agency deliverables

Upon receipt of full payment for a project, we assign to you all rights in the final deliverables created specifically for you under the SOW (designs, code, copy and assets), excluding (a) pre-existing SINLE materials, tools, frameworks and know-how, for which you receive a perpetual, non-exclusive licence to use as part of the deliverables, and (b) third-party and open-source components, which remain subject to their own licences. Until full payment, all deliverables remain our property and are licensed to you for review only.

7.2 Software and content

We and our licensors own all rights in the Services, our software, our websites, trade names and marks. Nothing in these Terms transfers ownership of them to you. You may not copy, modify, reverse engineer, resell or create derivative works of our software except as permitted by law or expressly allowed in writing.

7.3 Your content

You retain ownership of content you provide. You grant us a licence to use it as needed to deliver the Services. With your permission, we may reference you as a client and display non-confidential work in our portfolio.

7.4 Feedback

We may use any suggestions or feedback you provide without obligation to you.

8. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with our Acceptable Use Policy. We may suspend or terminate access for violations.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except where disclosure is required by law. This obligation survives for three years after the engagement ends (indefinitely for trade secrets).

10. Third-party services

The Services may integrate with or depend on third-party platforms (e.g. Stripe, hosting providers, domain registrars, app stores). We are not responsible for third-party services, and your use of them is governed by their terms. Fees charged by third parties are your responsibility unless the SOW states otherwise.

11. Warranties and disclaimers

We warrant that agency services will be performed in a professional and workmanlike manner. If deliverables do not conform to the SOW, notify us within 14 days of delivery and we will re-perform the non-conforming work at no charge as your exclusive remedy for that breach.

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY PARTICULAR BUSINESS RESULT, SEARCH RANKING, REVENUE OR UPTIME UNLESS SET OUT IN A WRITTEN SERVICE LEVEL AGREEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT. THESE LIMITS DO NOT APPLY TO A PARTY'S FRAUD, WILFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify us against third-party claims arising from content or materials you provide, your breach of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that deliverables we created (excluding your materials and third-party components) infringe that party's intellectual property rights.

14. Term, suspension and termination

These Terms apply while you use the Services. Either party may terminate an agency engagement for convenience with 30 days' written notice; you will pay for work performed up to the termination date. We may suspend or terminate access immediately for material breach, non-payment or violation of the Acceptable Use Policy. Sections 7, 9, 11–13 and 15–17 survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and allowing 30 days for resolution. Any dispute not resolved informally will be brought exclusively in the state and federal courts located in Bernalillo County, New Mexico, and each party consents to that jurisdiction. Nothing in this section prevents either party from seeking injunctive relief or limits any non-waivable consumer rights you may have under the laws of your place of residence.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the "Last updated" date. For material changes we will give at least 30 days' notice by email or on the Services. Continued use after the effective date constitutes acceptance. Changes do not apply retroactively to an SOW already signed.

17. General

• Entire agreement. These Terms, together with any SOW, our Privacy Policy, Refund & Cancellation Policy and Acceptable Use Policy, are the entire agreement between us regarding the Services.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Severability; waiver. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
• Notices. Legal notices to us must be sent to legal@sinletech.com and to our registered address below.
• Independent contractors. The parties are independent contractors; nothing creates a partnership, joint venture or employment relationship.

18. Contact

SINLE Technologies LLC
1209 Mountain Road PL NE
STE R
Albuquerque, NM 87110
United States
Email: legal@sinletech.com